Terms and Conditions

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • ‘we’, ‘us’ or ‘our’ means WÜSTHOF UK Ltd a company registered in England and Wales whose registered office is at Fleming Court, Leigh Road, Eastleigh, Southampton, Hampshire, United Kingdom, SO50 9PD with company registration number 14242735; and
  • ‘you’ or ‘your’ means the person using our site to buy goods from us.

Our VAT number is: UK4295882 51.


If you have any questions about this contract or any orders you have placed, please contact us by sending an email to customersupport@wusthof.co.uk

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.

1. Introduction

  • If you buy goods on our website (www.wusthof.co.uk) you agree to be legally bound by this contract.
  • These terms and conditions apply only if you are buying goods on our site as a consumer (i.e. for purposes outside of your business, craft or profession). If you are buying goods on our site in the course of business, our business terms and conditions apply to such purchases.
  • This contract is only available in English. No other languages will apply to this contract.
  • When buying any goods on our site you also agree to be legally bound by:
  1. our website terms and conditions; and
  2. specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods at any time during the online checkout process.

All of the above documents form part of this contract as though set out in full here.

2. Your privacy and personal information

  • Our Privacy Policy is available at https://www.wusthof.co.uk/support/privacy-policy 
  • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

3. Ordering goods from us

  • Below, we set out how a legally binding contract between you and us is made.
  • You place an order on the site by selecting products and adding them to the cart. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us. 
  • On submitting your order, you will be required to enter your personal data including your billing address and a delivery address. The information marked with an asterisk* are mandatory fields that we need to be able to process your order. If you have a customer account, you can enter your data under “Login”. Alternatively, you can complete the ordering process by using the “Express Checkout” option with your account and the Shopify Pay, Amazon Pay, PayPal or Google Pay data stored there.
  • When you place an order through the site, age check processes will and may apply. You may be asked to provide photographic ID at the point of sale in order to verify your age and identity.  Additional information may be required to complete age check verification.  For further details, please contact customersupport@wusthof.co.uk
  • When you place your order at the end of the online checkout process (e.g. when you click on the pay button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
  • We may contact you to say that we do not accept your order. This is typically for the following reasons:
  • the goods are unavailable;
  • we cannot authorise your payment;
  • you are not allowed to buy the goods from us (for example, because you are underage to order the selected goods or there is an issue with your photographic ID or age verification);
  • we are not allowed to sell the goods to you;
  • you have ordered too many goods; or
  • there has been a mistake on the pricing or description of the goods.
  • We will only accept your order when we email you to confirm this (“Confirmation Email”). At this point:
  • a legally binding contract will be in place between you and us, unless we contact you to advise otherwise; and
  • we will dispatch the goods to you.
  • If you are under the age of 18 you may not buy any goods from the site. 
  • We may be required, under UK law, to report any “bulk” purchase of knives to your local police force.  For further details, please contact customersupport@wusthof.co.uk
  • We may further be required under UK law to report any “suspicious-looking” transaction to the to your local police force. We will review transactions on a case-by-case basis to consider whether any transaction is reportable.

4. Right to cancel

  • You have the right to cancel this contract within 14 days without giving any reason. This right does not apply to any goods which are custom made or personalised. 
  • The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the goods.
  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement via email using the contact details at the top of this page. 
  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5. Effects of cancellation

  • If you cancel this contract, we will reimburse to you all payments received from you, including any costs of delivery, except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
  • We will make the reimbursement without undue delay, and not later than:
  • 14 days after the day we received back from you any goods supplied; or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, and you will not incur any fees because of the reimbursement.
  • We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  • If you have received the goods:
  • you shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
  • unless your products are faulty or misdescribed, you are responsible for the cost of returning the goods to us; and
  • you are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning, of the goods.

6. Delivery

  • We use parcel services to deliver our goods. During the online checkout process, you will be given available delivery options to choose from. For further information on delivery options and costs, please contact customersupport@wusthof.co.uk .
  • The estimated date for delivery of the goods is set out in the Confirmation Email.  For additional enquiries relating to delivery, please contact customersupport@wusthof.co.uk 
  • Delivery will take place at the address specified by you when you placed your order with us.
  • If the order contains a bladed article, we cannot deliver the goods if we are unable to properly identify you. Please provide the driver with a form of ID (passport or photocard driving licence).  The driver will refuse delivery in the absence of valid ID being provided.
  • Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will:
  • let you know;
  • cancel your order; and
  • give you a refund.
  • If nobody is available to take delivery, please contact us using the contact details at the top of this page.
  • Under UK law, the delivery company will only be able to deliver a bladed product to the same person who purchased it.
  • You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.
  • We do not make deliveries to any addresses outside of the UK. We will deliver to the Isle of Man, the Channel Islands and the Scottish Islands. 
  • We may deliver your goods in instalments. 

7. Payment

  • You may pay for the goods by credit or debit card (Mastercard, VISA, Amex), Amazon Pay, PayPal or Klarna. For Amazon Pay and PayPal you need an account with the respective payment service providers. For Klarna, the separately agreed payment terms of Klarna apply to you. For more information or if you have any questions about your payment, please visit the Klarna website or contact the Klarna customer service. We reserve the right to exclude certain payment methods in individual cases.
  • We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
  • You will be charged when the goods are ordered on our site. 
  • If for any reason your payment is not received by us and you have already received the goods, you must:
  • pay for such goods as soon as possible and in any case within 7 days; or
  • return them to us as soon as possible and in any case within 7 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
  • If you do not pay for the goods and fail to return them in accordance with clause 7.3, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
  • Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
  • All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges.

8. Nature of the goods

  • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
  • We are under a legal duty to supply you with goods that are in conformity with this contract.
  • The packaging of the goods may be different from that shown on the site.
  • While we try to make sure that:
  • all weights, sizes and measurements set out on the site are as accurate as possible; and
  • the colours of our goods are displayed accurately on the site, the actual colours that you see on your device may vary depending on the device that you use.
  • Any goods sold at discount prices will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

9. Faulty goods

  • If you think there is something wrong with your goods, you must contact us using the contact details at the top of this page. 
  • We honour our legal duty to provide you with goods that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

Summary of your key legal rights 

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • Up to 30 days: if your goods are faulty, then you can get a refund.  
  • Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.  
  • Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.   

10. End of the contract

If this contract is ended, it will not affect our right to receive any money which you owe to us under this contract.

11. Limitation on our liability

  • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
  • losses that were not foreseeable to you and us when the contract was formed;
  • losses that were not caused by any breach on our part;
  • business losses; or
  • losses to non-consumers.

12. Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

13. Disputes

  • We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
  • The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
  • Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.


Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To [TRADER'S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

© Crown copyright 2013.