Warranty Policy Details

The contractual partner shall inspect the goods for defects immediately after delivery. Complaints due to obviously defective goods or obviously divergent properties of the goods or due to the manufacture of goods that are obviously different from those ordered shall be made by the purchaser to WÜSTHOF in writing or in text form without delay, at the latest within three working days after provision or, if the defect was not recognisable in an immediate inspection, one week after discovery of the defect. If obvious defects are not reported in due time and not in the proper form, the warranty shall lapse in this respect. The inspection and complaint obligations of Section 377 HGB (German Commercial Code) remain unaffected.

The warranty period is one year, calculated from the day of delivery of the goods. This does not apply if the purchased item is normally used for a building and has caused the defect. The limitation periods in the case of a delivery recourse according to Sections 445 a, 445 b BGB (German Civil Code) as well as for claims for damages arising from injury to life, body or health shall remain unaffected and unrestricted.

In the event of a justified complaint being made in due course of time WÜSTHOF shall initially reserve its right for subsequent fulfilment according to its own discretion, i.e. remedy of the defect or free of charge replacement of the defective goods returned by the purchaser against new goods according to the contract (replacement delivery). Only when the subsequent replacement failed twice the purchaser shall be entitled to withdraw from the contract or to reduce the payment, at its own discretion.

Claims under this Warranty are made by sending the relevant product (even if you believe only part of it is defective) to:

WÜSTHOF GmbH

Kronprinzenstraße 49

42655 Solingen, Germany

Please note:

• Allow 3-4 weeks for inspection and response.

• All knives must be securely wrapped in newspaper or bubble wrap and sent in a sturdy cardboard box for the safety of all handlers.

• Do not send personal items or products other than those made by WÜSTHOF that you wish to retain, such as blade guards, towels or any other thing(s) used for packing or protection. (Such items or products will not be returned.)

• Expenses associated with the shipment to WÜSTHOF of each product subject to a claim under this Warranty and the tracking of each such shipment are your responsibility. (Make sure to retain your tracking number.)

• You are responsible for loss or damage of such product(s) in transit to WÜSTHOF. (Shipping insurance is suggested.)

• If for any reason your product is not covered under the warranty you will be contacted by our Customer Service Team with additional information.

Please contact WÜSTHOF Customer Service at support.eu@wusthof.com.

+492122067134